HIPAA Notice of Privacy Practices

Juvo Insurance Solutions Inc. is committed to protecting the privacy of your health information. As a licensed insurance agency that handles Protected Health Information (PHI) in connection with Medicare and other health insurance products, we are required by HIPAA to maintain the privacy of your PHI and to provide you with this Notice.

PHI includes any individually identifiable health information we create, receive, maintain, or transmit, including information about your:

• Past, present, or future physical or mental health conditions
• Medicare and Medicaid eligibility and enrollment information
• Prescription medications and medical providers
• Payment for health care and plan premiums
• LIS/Extra Help and Medicare Savings Program eligibility

We may use and disclose your PHI for the following purposes without your specific authorization:

• Payment: To determine plan eligibility, process enrollment, and assist with billing
• Healthcare Operations: For internal compliance, quality assurance, and staff training
• Required by Law: When required by federal or state law or government authority
• CMS & Carrier Reporting: As required by CMS TPMO regulations and carrier requirements
• Call Recording: All marketing, sales, and enrollment calls are recorded as required by CMS TPMO regulations

For uses and disclosures not described in this Notice, we will obtain your written authorization. You may revoke any authorization in writing at any time.

• Right to Access: Request access to and copies of your PHI
• Right to Amend: Request correction of PHI you believe is incorrect
• Right to Request Restrictions: Request restrictions on how we use your PHI
• Right to Confidential Communications: Request communications in a specific way
• Right to a Paper Copy: Request a paper copy of this Notice at any time
• Right to Breach Notification: You will be notified of any breach of your unsecured PHI

• Maintain the privacy of your PHI
• Provide you with this Notice of Privacy Practices
• Follow the terms of the Notice currently in effect
• Notify you in the event of a breach of your unsecured PHI

We protect your PHI through encrypted communications, access controls, multi-factor authentication, data protection agreements with all technology vendors, and restricted access limited to authorized Juvo personnel only.

If you believe your privacy rights have been violated, you may file a complaint with us through our website contact form or by calling (626) 251-9884. You may also file a complaint with the U.S. Department of Health and Human Services. You will not be retaliated against for filing a complaint.

We reserve the right to change this Notice and make new provisions effective for all PHI we maintain. The current version will be available on our website.

To exercise your rights or request information, please contact us through our website contact form or call (626) 251-9884.